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Thank you for the opportunity to view our website, the frequently asked question to be sorted out .

Some more questions or information if missed. you can call us at +86-755-25432561 or email us admin@fine-led.com or support@fine-led.com .

 

Q:What are the best selling products in Fineled ?

- High output flexible strip light 5050 & 3528 series

- Super-thin downlight 11W 14W

- High-power 5W GU10/MR16, 6W GU10

- Exterior wall washer 36W & floodlight 50W

- 3W 7W 9W 15W 18W downlight

- 3014 TUBE 18W 1200mm

Q:What LEDs do you usually use for your LED products ?

For high power LED luminaires we mainly use Edison LEDs, We use some Bridgelux. we also consider to use more multi-chip LED brands like Bridgelux and Sharp, as the multi-chip technology will be intensively used by manufacturers.

Q: How to download the newest catalogue ?

You can click following link to access the successs of downloading of our LED Catalogue .  It covers the majority of our current product lines and news. pleasure to provide finest illumination solutions with our professional knowledge , excellent quality-price product and good service.

Q: How to order FINE LED products ?

If you interest in our products, and wish to know more information, please return to the first-class menu inquiry (click here) and fill out the form with your detailed contact information , as well as directly send email to our oversea sales department admin@fine-led.com or make a call. will respond with quick service maximum within 12 hours.

Q: How much is the delivery ?

We usually deliver goods in 7 business days after the receipts of your bank payment. But it will takes a little longer if special big order or with heavy burden of production task. It also takes time if the product is not standard.

Q: What payment conditions FINE LED accept?

We only accept 2 payment ways at this moment. One is T/T (telegraphic transfer or wire transfer). Another is Western Union transfer. Payment is transfered and received before shipment.

Can accept the following currencies:

USD, EURO, GBP, JPY, AUD, CAD, CHF, NZD, THB and SGD .

Q: How will my order be shipped ?

1> Customers tell us the valid courier account number before shipment, so we can ask the courier to collect the goods. Customers can also arrange couriers, forwarders and shipping agents to collect the orders at our warehouse, after we notify it is ready.

2> If under Ex Works term, customers need us to send goods, we will charge the necessary fee into the proforma invoice

Q: How to trace our order ?

The tracking number will be forwarded to you by email after shipment. you are encouraged to use the specific tracking link below according to according shipping method.

Or you may inform us to check with registered mail companies or carriers ompanies.

1>>> Freight Collect

 

Customers tell us the valid COLLECT account number before shipment, the order would be shipped out according to the available collect account.

 

2>>> Freight prepaid

 

Normally we will quote freight cost by US dollar according to the different express lines / companies  (UPS, FedEx, DHL, TNT etc .) where from our factory to your destination.

 

Our customer has the right to decides which express company will they prefer . then it is necessary for us to declare the freight cost prepaid and write in our proforma-invoice.

Our customer needs to pay value of product + freight cost together.  Finally the goods would be shipped successful from our side .

Q: What carriers does you use?

 

FINE LED has an internal shipping module which calculates the fastest, most efficient way to get your goods to you. Our partners below help facilitate this process

 

 

Express

Tracking number

Tracking link

DHL

469****150
(Tracking number is made up of 10 numbers)

http://www.dhl.com/

UPS

1Z09***********882

(Tracking number is made up of 18 numbers)

http://www.ups.com/ 

FedEx

5380****2862
(Tracking number is made up of 12 numbers)

http://www.fedex.com/

TNT

GD*********WW

http://www.tnt.com/

 

Q: What is the RMA & returns procedure?

Yes, we have 3 and 5 years warranty for different kinds of products. During the period, if customers have the approval showing product quality issues and if certified by FINE LED engineers, we would request customers to ship back the failure parts and replace new items with the transportation charged being paid by .

below is a warranty matrix of our LED products .

LED Product

2 Years

3 years

Flexible LED Strips 

LED Spot Lights GU10/GU5.3/GU4/E14/E26/E27

 

LED Ultra-Slim Panel Lights

 

5 years

LED T8 Tubes

 

5 years

LED Downlighters

 

LED Floodlights

 

LED Wall Washer Lights

LED Bulbs B22/E14/E26/E27/G4/G9

 

LED AR111 G53/GU10/B22/E26/E27/GX8.5

 

LED Garden Lamps

LED Track Lamps

LED PL Lamps G24/G23

 

 

LED Lighting Controllers / Amplifiers

 

 

LED Drivers

LED Lighting Housing

The warrants excluding "damage that result from abuse and misuse such as improper operation, storage, accident or neglect."

All of staff of FineLED promise “we do as we say.”

Q: What is the term for Repair or Return ?

FINELED warrants this (“Product”) against defects in material or workmanships for a period of three years from the date of purchase. If this Product is determined to be defective, FineLED will repair or replace the Product,at its option.This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of , or to any part of the Product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply , or attempted repair by anyone than a facility authorized by FineLED co.,ltd to service the product.

Repair or replacement as provided under this warranty is the exclusive remedy of the customer. Fine LED shall not be liable for any incidental or conseq uential damages for breach of any express or implied warranty on this Product except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this Product is limited in duration to the duration of this limited warranty.Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

Due to re-importing tax and freight costs is very high for come and go. You may also consider repair it by your local workshop in your country. We will take concerted action to send you the parts which use to repair. And we will give your some professional advices and tech supports.

Q: How long will LEDs last ?

 

The LED Lights that we manufactured have rating of up to 50000 hours usage – that is compared to a typical incandescent lifetime of 3,000 Hours, Much less time climbing ladders to change burnt out or flickering led lights. And some great cost saving straight back into your pocket.

 

Q: What is the main advantages of LED lights ?

  • Lower power consumption – lighting energy saving of up to 80% when replacing traditional lighting
  • Long lifetime may lasting of up to 50000 Hours.
  • Have fast switch times “instant on, No “warm up ‘ period ”
  • Have no Infrared and UV Radiation
  • are better for our environments, as they uses less energy and last longer – reducing our carbon footprint
  • No more maintenance, as they are durability on design elements – advanced heat and optical managements

Q: Are LED lighting dimmable ?

 

As LEDs are powered electronically , the dimming functions of globes is more versatile. LED lighting are compatible with most existing dimmers in the markets . especially TRIAC dimmer (leading edge , trailing edge or Universal) are most suitable.

 

Q: What color is the light emitted ?

 

Our LED lights are available in 3000K (Kelvin) which is a " warmer yellow", 4000K which is more neutral "daylight color"  – most commonly used in office buildings and 5500K which more cool white which is a "white bluish".

 

Q: Do I need change my wiring for LED Lights ?

 

LED Lights is an advanced technology lighting products, while they are often compatible with “iron core” or “electrical transformers ” already in ceiling, compatibility problems can exist between the different generations of technology, what’s more, older transformers maybe reduce the lifetime of your led lights.

Before start your installation, you can inquiry our “technology support team” to provide a fully solution service to ensure the switching progress is as smooth as possible .

 

Q: Can I trust LED lights ?

 

All of our LED lights are certificated to most of countries, CE and RoHS standards , as well they are manufactured based on strict LQS (Lighting Quality System) standards and come with a minimum 3 year warranty.

 

   
Copyright ©2007-2016 Shenzhen FINE LED Lighting Co.,Limited All Rights Reserved||UL|CE|ROHS|ISO9001|5 YEAR WARRANTY|
Tel:(+86) 755-25432561 Fax:(+86) 755-25521401 Add:B-1205 Jihao Building,NO.1086 Shennan Road East,Shenzhen,Guangdong, P.R.CHINA
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